Secure voice banking, loan qualification, and payment care.
Bank-grade conversational AI for balance inquiries, loan pre-qualifications, fraud verifications, and collection arrangements with strict SOC 2 compliance.
- Voice Biometrics & 2FA
- Loan Pre-Qualification
- Payment Arrangements
- Fraud Alert Routing
- Enterprise SLA
- Sub-300ms Latency
- SOC 2 & HIPAA Ready
“I just saw an alert on my debit card for a $1,400 charge in Miami. I'm currently in Seattle.”
“I understand the urgency. I've temporarily locked your debit card to prevent further charges. I'm filing a dispute for the $1,400 charge right now and initiating a replacement card to your verified billing address.”
Measurable outcomes for Finance leaders
- FinFlow Bank
- Plaid
- FIS
- Jack Henry
- Salesforce Financial
- Stripe
Voice 2FA & Secure Account Services
Financial institutions require ironclad security. AgenticVAI pairs conversational fluency with multi-factor authentication (SMS OTP or voice biometrics) before disclosing balances.
- Two-factor authentication layer. Sends an instantaneous one-time passcode to the customer's registered mobile number before discussing private financial data.
- Real-time core banking integration. Connects securely with Jack Henry, FIS, Fiserv, and Plaid APIs to verify balances, pending charges, and payoff amounts.
- Instant card lock & fraud escalation. Enables customers to freeze compromised debit or credit cards verbally in seconds, then routes to the fraud desk.
Loan Pre-Qualification & Payment Plans
Turn inquiring borrowers into completed loan applications with conversational pre-qualification questionnaires for mortgages, auto loans, and refinancing.
- Conversational application screening. Collects income estimates, requested loan amounts, and credit bands to calculate preliminary eligibility.
- Payment arrangement negotiation. Guides delinquent account holders through approved payment plan options and confirms tokenized installment schedules.
- Direct loan officer consultation booking. Books qualified lending applicants directly into loan officers' calendars with complete profile summaries.
Bank-grade regulatory compliance and data security
Enterprise security controls, compliance certifications, and absolute data protection tailored for Finance.
SOC 2 Type II Certified
Independently audited security controls for data confidentiality, integrity, and operational availability.
PCI-DSS Level 1 Compliant
Strict tokenization safeguards payment card numbers and billing data during phone interactions.
GLBA Regulatory Adherence
Complies with the Gramm-Leach-Bliley Act regarding customer financial privacy and disclosure standards.
Zero Audio Retention Option
Configurable zero-storage mode ensures no financial voice recordings or transcripts linger on third-party servers.
Automatic PII / PCI Redaction
Social Security numbers, card CVVs, and account numbers are scrubbed from all logs in real time.
Private VPC / On-Premise
Available for dedicated deployment inside your AWS, GCP, or Azure Virtual Private Cloud.
Connects seamlessly with your Finance stack
Deploy without replacing your core CRM, telephony provider, or scheduling infrastructure.
- Plaid
- Jack Henry
- FIS
- Fiserv
- Salesforce Financial Cloud
- Stripe
- Twilio Verify
- Genesys
QUESTIONS & ANSWERS
Frequently asked questions about Finance
How does the AI authenticate banking customers over the phone?
The AI requests the caller's registered phone number and immediately delivers a secure one-time passcode (OTP) via SMS or mobile push notification to verify identity before discussing account details.
Is AgenticVAI PCI-DSS and SOC 2 certified?
Yes. Our infrastructure adheres to PCI-DSS Level 1 standards for payment card handling and is SOC 2 Type II certified with comprehensive annual security audits.
Can we deploy AgenticVAI inside our private cloud (VPC)?
Yes. For enterprise financial institutions, we offer dedicated private VPC deployments on AWS, Google Cloud, or Microsoft Azure with single-tenant isolation.
How are sensitive numbers like SSNs redacted?
Our audio engine features automatic real-time PII redaction that scrubs Social Security numbers, account numbers, and card details from all transcripts and monitoring logs.
Can it negotiate payment arrangements for past-due accounts?
Yes. You define your credit union or bank's approved repayment matrices, and the AI agent works with the borrower to set up compliant installment plans.
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