Security built into every conversation.

At Agentic VAI, security is not an afterthought added to conversational software; it is engineered into every network packet, speech pipeline, and API webhook. Because our voice agents interact directly with website visitors and business customers, we apply defense-in-depth principles across our infrastructure to safeguard confidentiality, integrity, and availability.

We treat customer proprietary information, knowledge documents, and customer conversation transcripts as strictly confidential. Inbound audio streams are processed ephemerally: speech recognition models transcribe audio frames in memory, and the raw audio packets are immediately discarded unless the customer explicitly configures persistent call recording for QA purposes.

All data in transit is encrypted using Modern TLS 1.3 (with fallback to TLS 1.2 using secure cipher suites) over HTTPS and secure WebSockets (WSS). Telephony voice packets transmitted over WebRTC utilize Datagram Transport Layer Security (DTLS) and Secure Real-time Transport Protocol (SRTP). All persistent databases, configuration stores, and vector embeddings are encrypted at rest using AES-256 managed keys.

We enforce strict principle of least privilege (PoLP) across our team and systems. Employee access to production infrastructure requires hardware multi-factor authentication (MFA), role-based approval, and ephemeral bastion access that expires automatically. Administrative access is logged with immutable audit trails.

Customer accounts are secured through industry-standard session management using signed JWT tokens stored in HttpOnly, Secure, SameSite cookies. We support Google Workspace SSO and SAML 2.0 / OIDC enterprise Single Sign-On for enterprise tier deployments.

Agentic VAI employs logical multi-tenancy enforced at the database layer via PostgreSQL Row Level Security (RLS). Every query executed by a voice agent or user session is scoped to the verified organization ID. Semantic vector embeddings for knowledge bases are partitioned into isolated namespaces, ensuring that one company's agent can never retrieve or bleed another company's data.

Our services are hosted on Tier 4 enterprise cloud facilities (Vercel Edge, Amazon Web Services, and Supabase) adhering to ISO 27001 and SOC 2 certifications. We leverage edge DDoS mitigation, web application firewalls (WAF), and automated rate-limiting to repel volumetric and application-layer attacks.

We incorporate static application security testing (SAST) and automated dependency vulnerability scanning in our CI/CD deployment pipelines. Code changes require peer review and automated test suite verification before deployment to production environments.

We maintain centralized, tamper-resistant logging of system events, API requests, and authentication activity. Automated alerting notifies our 24/7 on-call engineering team of error spikes, unusual latency variations, or anomalous authentication attempts.

We maintain a documented Incident Response Plan covering identification, containment, eradication, and post-incident review. In the event of a confirmed security incident impacting customer data, we commit to notifying affected organization administrators within 72 hours of verification.

Organizations maintain direct control over conversational data retention. Customers may configure automatic transcript purging schedules (30, 60, or 90 days) or trigger immediate transcript deletion on demand. Upon subscription termination, all customer data is purged from active databases within 30 days.

Our databases perform continuous point-in-time recovery (PITR) with automated daily geo-redundant snapshots encrypted at rest. Recovery procedures are tested semi-annually to maintain an RPO (Recovery Point Objective) under 1 hour and an RTO (Recovery Time Objective) under 4 hours.

Before engaging third-party vendors, our engineering and compliance teams conduct vendor risk assessments evaluating data processing locations, SOC 2 reports, encryption standards, and Business Associate Agreements where healthcare data is involved. You can inspect our full vendor roster on our Subprocessors Directory.