Getting Started4 min readUpdated
Configure your agent
Adjust greetings, conversation pacing, business operating hours, and tone.
Step-by-Step Walkthrough
Open Agent Settings
Select your agent from the dashboard and click the 'Configuration' tab.
Customize the First Message
Write the opening greeting your agent speaks when visitors click to talk.
Set Business Operating Hours
Configure active time windows or enable 24/7 autonomous mode.
Important Notes & Specifications
- You can set conditional behaviors based on whether your human team is online or offline.
- First greetings should be concise (under 20 words) to immediately invite the user to speak.
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More in Getting Started
- Create your first voice agentA step-by-step guide to naming, provisioning, and initializing your first conversational AI agent.
- Add business knowledgeGround your voice agent in your website content, product specs, pricing, and FAQs.
- Publish your agentDeploy your agent live to receive inbound visitor conversations or telephone calls.
- Install the website widgetEmbed the lightweight Agentic VAI voice widget on WordPress, Webflow, Next.js, or HTML sites.
Still have questions?
Our engineering team is ready to assist with custom webhook setups, CRM mapping, or telephony configurations.