Voice Agents5 min readUpdated
Agent instructions
Write effective system prompts, role boundaries, and conversation steering rules.
Important Notes & Specifications
- Use clear, affirmative directives rather than open-ended suggestions.
- Specify fallback phrases when the agent is asked out-of-scope questions.
- Explicitly instruct the agent to ask clarifying questions before committing to calendar dates.
Was this article helpful?
More in Voice Agents
- Voice and personaConfigure conversational tone, vocal warmth, speed, and character traits.
- LanguagesConfigure multilingual support and automatic accent detection.
- Voice testingUse the interactive browser console to simulate calls, test barge-in, and inspect latency.
- Human handoverConfigure live call transfer to human agents, phone forward queues, and ticket escalation.
Still have questions?
Our engineering team is ready to assist with custom webhook setups, CRM mapping, or telephony configurations.