Voice Agents4 min readUpdated
Voice and persona
Configure conversational tone, vocal warmth, speed, and character traits.
Important Notes & Specifications
- Select from over 40 neural voices across distinct vocal styles: Executive Professional, Warm Advisor, Friendly Specialist, or Direct Support.
- Adjust speech speed between 0.85x and 1.25x to match regional speaking preferences.
- Define emotional prosody guardrails to ensure consistent brand representation during high-stakes dialogues.
Was this article helpful?
More in Voice Agents
- LanguagesConfigure multilingual support and automatic accent detection.
- Agent instructionsWrite effective system prompts, role boundaries, and conversation steering rules.
- Voice testingUse the interactive browser console to simulate calls, test barge-in, and inspect latency.
- Human handoverConfigure live call transfer to human agents, phone forward queues, and ticket escalation.
Still have questions?
Our engineering team is ready to assist with custom webhook setups, CRM mapping, or telephony configurations.