Voice Agents4 min readUpdated
Human handover
Configure live call transfer to human agents, phone forward queues, and ticket escalation.
Important Notes & Specifications
- Warm Transfer: The agent dials your sales team's direct phone number, provides a 5-second spoken summary of the caller's need, and bridges the audio.
- Cold Transfer: Instantly routes the caller to your central support PBX queue.
- Offline Escalation: If no human staff are available, the agent collects caller contact details and logs an urgent CRM task.
Was this article helpful?
More in Voice Agents
- Voice and personaConfigure conversational tone, vocal warmth, speed, and character traits.
- LanguagesConfigure multilingual support and automatic accent detection.
- Agent instructionsWrite effective system prompts, role boundaries, and conversation steering rules.
- Voice testingUse the interactive browser console to simulate calls, test barge-in, and inspect latency.
Still have questions?
Our engineering team is ready to assist with custom webhook setups, CRM mapping, or telephony configurations.