Knowledge Base2 min readUpdated
FAQs
Direct question-and-answer pairs that take highest priority during conversation matching.
Important Notes & Specifications
- Use FAQ overrides to guarantee exact wording on critical topics like refund timelines or warranty terms.
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More in Knowledge Base
- Website knowledgeIndex your public website URLs and sitemaps for automatic knowledge synchronization.
- Upload documentsUpload PDFs, DOCX files, spreadsheets, and markdown documentation.
- Knowledge syncAutomate recurring sitemap crawls to ensure your voice agent always has updated info.
- Knowledge accuracyMonitor confidence scores, inspect citation sources, and refine prompt guardrails.
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